Attendant Console

With the vHive Soft Console you can customize the window to your requirements including a Buddy List (most commonly called users) as well as the full directory of employees and their presence status. A click of a mouse or a drag and drop and the call is efficiently transferred.

Call Control

Allows users to answer, transfer, park, hold, place calls, by drag/drop or a click of the mouse.

Built-in Corporate Directory

The built-in corporate directory synchronizes with Active Directory if desired or the PBX user list.

Speed Dials & Buddy Lists

Create frequently-dialed contacts that may or may not already reside in the corporate directory.

Instant Messaging, Busy Lamp Field, & User Presence

Means the attendant can easily see a contact's availability, and with the Queue Monitor can also see at a glance the call volume and wait times.