With the vHive Soft Console you can customize the window to your requirements including a Buddy List (most commonly called users) as well as the full directory of employees and their presence status. A click of a mouse or a drag and drop and the call is efficiently transferred.
Allows users to answer, transfer, park, hold, place calls, by drag/drop or a click of the mouse.
The built-in corporate directory synchronizes with Active Directory if desired or the PBX user list.
Create frequently-dialed contacts that may or may not already reside in the corporate directory.
Means the attendant can easily see a contact's availability, and with the Queue Monitor can also see at a glance the call volume and wait times.