Our standard services help call centers be confident that every incoming call is routed properly, answered in the fastest time, and isn’t forgotten in voicemail. vHive VoIP also provides additional services that help your call center management maximize efficiency while improving customer service and responsiveness.
|Automatic Call Recording All toll free number require a base monthly fee, and there is a per minunte charge for the inbound call.|
|Call Center Agent ACD Workgroup with skills-based and priority routing, call-in queue, real time statistics and queue position announcements.|
|Call Center Supervisor Supervisor desktop app for agent status, queue managment and SLA alerts with graphs and barge-in coach/monitor of agents.|
|Web-Based Automated Advanced Reporting 150 different templated call reports for scheduled email or print reporting|
|MaxCall Increase outbound call performance by prerecording various voicemail messages and then click on MaxCall to deliver the message to users' mailboxes while agent moves on to next call.|
|MaxInsight Electronic Readerboard Real time electronic readerboard software provides analytics on key call statistics, alerts and warnings.|
…starting at $34.95