Benefits of Call Center Calls

Whether you are an established call center seeking to manage costs or a new call center looking to get off the ground, having a reliable phone system that can efficiently process inbound sales calls is vital. The solution to the high cost of a traditional phone system is simple... a Hosted VoIP Call Center from vHive VoIP!

vHive VoIP's Hosted VoIP Call Center system incorporates a vast array of standard features such as:

  • Advanced Call Queuing and Queue Call Back
  • Skills Based Routing and Priority Queuing
  • Automated Call Distribution
  • One Way Whisper-Coaching & Monitoring
  • Call and Screen recording and barge in (for training or to assist in dispute resolution)
  • High Availability – Our Active/Active (as opposed to a Primary/Secondary design) PBX Clusters provide geo-redundancy and they are all online & real-time to provide load balancing and ensure that there is no interruption to your call center
  • And more!

Plus, we also offer more sophisticated features like:

  • Customizable IVR & Auto Attendants
  • Multiple Call Waiting
  • Customizable Real Time and Historical Call Reporting
  • Support for remote agents
  • Real Time agent, workgroup, queue and call statistics
  • Contact management for SMS campaigns
  • And more!

Why do businesses choose vHive VoIP virtual phone systems over the standard PBX or PSTN call center solutions? They want to:

  • Be Sophisticated: Create the image and efficiency of a large call center without the infrastructure costs
  • Be Smart: Reduce operating costs by not purchasing expensive PBX equipment or software
  • Be Secure: Route calls to operators in the office, at off-site extensions or on mobile phones
  • Be Close: Develop a business presence in any local exchange
  • Be Scalable: Right-size your call center quickly and easily based on demand
  • Be Confident: Review system analytics, performance statistics and dozens of other data points at the touch of a button
  • Be Connected with vHive VoIP!